Visualizing the journey to identification by breaking
down complex systems into clear, accessible steps
that empower individuals, organizations, and
communities to navigate services with confidence.
Process Maps
Understanding the ID Access Journey
Explore how identification services are delivered across the region. Our process maps break down each step, helping organizations and individuals better understand the journey to obtaining essential ID
Application Process
Birth Certificate Application Process
This process map outlines the full journey individuals take when applying for a birth certificate. It breaks down each step, from gathering required documents to submitting applications and receiving confirmation. It also highlights common barriers and how support services help overcome them, making the process more accessible and easier to navigate.
Service Flow
ID Clinic Service Flow
This map provides a clear overview of how ID clinics operate on the ground. It covers every stage of the clinic experience, including client intake, document verification, application support, and follow-up. The goal is to show how coordinated efforts create a smooth and supportive process for individuals seeking identification.
Collaboration Model
Partner Organization Workflow
This process map illustrates how partner organizations work together to deliver ID services efficiently. It highlights referral pathways, communication channels, and shared responsibilities across agencies. By visualizing this collaboration, the map helps identify opportunities for stronger coordination and improved service delivery.
User Experience
Client Support Journey
This map focuses on the experience of individuals navigating the system, from their first point of contact to successfully obtaining identification. It highlights key support touchpoints, emotional challenges, and service interactions, providing a human-centered view of the entire process.
Advocacy & Systems Change
Policy & Advocacy Process
This process map demonstrates how community insights and research are transformed into meaningful policy action. It outlines the steps involved in identifying systemic issues, engaging stakeholders, and advocating for change. The map shows how local experiences contribute to broader improvements in access to identification.